Policies

The following are policies of the Thai Wellness Massage to ensure our customers have a beneficial and wonderful experience when visiting our facilities.

Arrival to Your Massage Treatment
We recommend you arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time find parking, complete the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule reducing your original treatment time.

Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance by calling the office.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $50 ($30 for a half-hour session). Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.

When you miss an appointment with us, our therapists not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our staff may be functioning in an “on call” status and may have traveled to the office specifically for your service. For these reasons, we are obligated to compensate our staff for their time.

Payment
All services require a credit card or gift certificate to guarantee a reservation. Please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

No Show Policy
At Thai Wellness Massage , we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.

Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

Reservations
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify the receptionist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Scope of Practice
Thai Wellness Massage therapists are Massachusett’s licensed professionals and held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply therapies, with the intention of positively affecting the health and well-being of the client.

Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.

You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.

Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

Gift Certificates
Gift Certificate are available for purchase at our website or in person.

Gift Certificate Policies
Thai Wellness Massage is not responsible for lost gift certificates.
Gift certificates are honored when presented before the start of the massage session.
If the gift certificates does not cover the full cost of your session, you are required to pay the remaining portion before service is rendered.
Gift certificates cannot be combined with any other offer or discount.
Gift certificates cannot be redeemed for cash.
All gift certificates expire in one year from the date or purchase.

If you have any questions related to the above information, please direct them to the Thai Wellness Massage at (617) 479-4546.

Thai Wellness Massage – Quincy
1566 Hancock St
Quincy, MA 02169
Phone number: (617) 479-4546
Email: info@thaiwellnessmassage.net

Business Hours
Appointments are recommended
Based on availability, walk ins are welcomed.
Mon 10:00 am – 8:00 pm
Tue 10:00 am – 8:00 pm
Wed 10:00 am – 8:00 pm
Thu 10:00 am – 8:00 pm
Fri 10:00 am – 8:00 pm
Sat 11:00 am – 6:00 pm
Sun 11:00 am – 6:00 pm

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