Policies to help our customers relax and rejuvenate
Reservations
Online Reservation Request
Online reservation requests are reviewed during business hours and are not guaranteed until confirmed by our team. Confirmation will be sent via text and/or email once approved, and when required, after the deposit is received.
Deposit for Reservation
Deposit Amounts:
- $100 deposit — Required for Couple's Massage (secures two therapists)
- $50 deposit — Required for all new customers
- $50 deposit — Required for existing clients who have a prior no-show or late cancellation on record (applies to all future bookings)
Deposit Payment Rules:
- Deposits must be paid within 30 minutes of the invoice being sent, or the time slot may be released to another client.
- Payment can be made via: email invoice (for phone bookings), the online booking platform, or in-person by cash or credit card.
- Deposits are applied toward the cost of your service when you attend your appointment.
- Deposits are forfeited in the event of a no-show or late cancellation.
Cancellation Policy and Fees
Your appointment time is yours. To avoid fees, please cancel or reschedule at least 24 hours in advance by calling the office.
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Rescheduling with less than 4 hours' notice before your appointment: your deposit will be forfeited
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Late cancellations (less than 24 hours' notice): $50 fee ($30 for 30-minute sessions)
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No-shows (no notice at all): Charged the full service price
Thank you for respecting our therapists' time. If you miss your appointment, our staff may have already traveled in specifically for you.
Pregnancy / Prenatal Massage
Eligibility
Thai Wellness Massage offers prenatal massage services to clients who have completed at least 4 months (16 weeks) of pregnancy.
Booking Requirements
When scheduling a prenatal massage, you must inform us at the time of booking that you are pregnant.
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If we are notified of your pregnancy upon arrival and were not informed at the time of booking, Thai Wellness Massage reserves the right to refuse service, as we will not have had the opportunity to plan appropriate staffing for your care
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In the event of a refusal under these circumstances, no refund will be issued
Prenatal Intake Form
All pregnant clients are required to complete a Prenatal Intake Form before services are rendered. This form must include the following:
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Client's full name, address, and contact information
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Stage of pregnancy (weeks/months)
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Due date
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Any pregnancy-related complications or conditions
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Current medications
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Primary care physician or OB-GYN name
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Doctor's phone number and office address
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Emergency contact name and phone number
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Client signature and date
Failure to complete the intake form in full will result in the delay or refusal of services.
Services During Pregnancy
Out of abundant caution, if you are pregnant, Thai Wellness Massage can only provide prenatal massage. No other massage services will be offered during your pregnancy, regardless of the stage.
Medical Clearance
We strongly encourage all pregnant clients to consult with their doctor before scheduling a prenatal massage.
Thai Wellness Massage reserves the right to request a medical clearance letter from your healthcare provider confirming that massage therapy is safe for you. If a medical letter is requested and not provided, Thai Wellness Massage reserves the right to decline services.
Postpartum Return
After delivery, clients may return for massage services based on the following general guidelines:
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Vaginal birth (no complications): You may return as soon as you feel comfortable, typically within 1–2 weeks after delivery, with your doctor's approval
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Cesarean section (C-section): We recommend waiting at least 4–6 weeks after delivery before returning, and only once cleared by your healthcare provider
Please Note: These are general guidelines. Every client's recovery is different. Thai Wellness Massage strongly recommends consulting your doctor before scheduling any post-delivery massage. Medical clearance may be requested before services are rendered.
Once cleared, clients are welcome to book any massage service appropriate to their stage of postpartum recovery.
The health and safety of our clients and their babies is our highest priority. Thank you for helping us provide you with the best possible care.
Arrival to Your Massage Treatment
We recommend you arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time find parking, complete the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule reducing your original treatment time.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
Nudeness Prohibited
Informed Consent
Scope of Practice
Respect for Client Needs and Boundaries
Confidentiality and Conversation
Existing and New Medical Conditions
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Gift Certificates
Gift Certificate Policies
- A Gift Card can be redeemed to cover a portion or the total cost of a massage service.
- The customer must pay the difference in cash or credit card for services exceeding the amount on a gift card.
- Customers can only use one Gift Card per person to cover a portion or the total cost of a massage session.
- Multiple Gift Cards cannot be stacked and redeemed to cover the cost of a massage service.
- Gift cards cannot be combined with any other offer or discount.
- Gift cards cannot be redeemed for cash.
- Gift cards are nonrefundable.
- Gift cards are honored when presented before the start of the massage session.
- Thai Wellness Massage is not responsible for lost gift cards.
Gift Certificate Recovery
Cash Discount Policy
To receive the cash discount, full payment must be made in cash at the time of checkout.
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Debit cards are not considered cash and do not qualify for the discount
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If a deposit was made by credit card, it will be refunded back to that card — the full amount must then be paid in cash to receive the discount
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No partial cash payments qualify — all funds must be cash
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Prenatal massage services do not qualify for the cash discount
Payment Policy
Accepted Payment Methods
Thai Wellness Massage accepts the following forms of payment:
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Credit Cards (all major cards accepted)
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US Cash
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Gift Certificates
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Apple Pay
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Google Pay
When Payment is Due
Payment is due at the time services are rendered (checkout).
Cash Discount Policy
To receive the cash discount, full payment must be made in US cash at the time of checkout.
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Debit cards are not considered cash and do not qualify for the discount
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If a deposit was made by credit card, it will be refunded back to that card — the full amount must then be paid in cash to receive the discount
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No partial cash payments qualify — all funds must be cash
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Prenatal massage services do not qualify for the cash discount
New Client Policy
At the discretion of management, new clients may be required to pay in full before services are rendered.
Cancellation & Rescheduling Policy
To avoid fees, please cancel or reschedule at least 24 hours in advance by calling the office.
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Rescheduling with less than 4 hours' notice before your appointment: deposit will be forfeited
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Late cancellations (less than 24 hours' notice): $50 fee ($30 for 30-minute sessions)
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No-shows (no notice at all): Charged the full service price
A credit card or gift certificate is required to guarantee a reservation. You will not be charged unless you cancel late or miss your appointment. At checkout, you may pay using any accepted payment method.
Questions and Comments
Locations